With our extensive experience, being in constant contact with customers, we have realized that customers want help. However, they don’t like navigating phone trees, waiting in line, and then explaining an issue over the phone. In most cases, the client is already frustrated by the time they reach a representative on the phone. Saving time makes you money!

In a survey conducted by Forrester, 44% of respondents said that having a live person answer their questions while they were in the middle of an online purchase was one of the most important features a website could offer. A further 91% who have used chat support are satisfied with its ability to aid in their online purchase decisions, resolve customer service and technical support issues and also answer product questions on time. 

Our E-representatives facilitate the connection of businesses and experts with customers seeking help online through real-time messaging creating a more compelling and personalized online experience. Our agents are highly trained and competent individuals possessing very well-developed interpersonal skills geared towards engaging customers, providing direction through the sales process, and converting customers into potential buyers.

Apart from an increase in online conversions, customer acquisitions, and the average order value. There is also a significant reduction in shopping cart abandonment. Furthermore, live chat support can be up to 33% cheaper than other customer support channels such as phone and email.